Our FAQ

Clean & Seal Restoration Systems

  • Why are we different from other general cleaning contractors?

    Worldwide Restoration Systems® with more than 500 types of chemicals to solve all types of stone problems compared to other with limited chemicals used.

  • My floors are badly stained. There is no chemical I could get off shelf to remove the stains myself and general cleaning contractor made it even worst. So the only choice is to hack it and install the new tiles?

    Start calling Worldwide Restoration Systems® to solve all of your stone problems before replacing it. We believe seeing is believing.

  • So after engaging your cleaning services, the stains will be 100% removed and not seen?

    The stains in the stone are generally not uniformed given the variation of elements in the natural stone. Hence, the client has to accept the quality of Tubmaster’s stain removal project as long as 90% of the stains are successfully removed as observed during the joint inspection with the client. However, the Result is Amazing!

  • My floor tiles have watermark stains. Can it be removed?

    In the market, there is NO SINGLE COMPANY could totally remove the watermark stains. However, we could help you to lighten it up to 70 – 80 % only.

  • What are those white stuffs around the grout line of my tiles? Can it be removed?

    It’s called Efflorescence. Our Efflorescence Removal could totally remove it within a couple of minutes only. So far efflorescence problem till date, there is no total solution for it. It might re-occur it again.

  • What is sealer? What are the benefits of using a good sealer/impregnator?

    There are a lot of sealers in the market, but you can’t expect a good sealer with low price. When Singapore China Town SMRT was built, the LTA authorizer selected the Top 6 brands of sealer came for a mock up. During the first two days, 2 brands of sealer failed. Up to the fourth day, another 3 brands of sealer failed. Except our Hardrock Sealer’s Liquid Gold could pass through. Up-to-date for more than 20 years, you could hardly find any stains on the Granite surface of Singapore China Town SMRT station.

    The benefits of a good sealer:

    • Excellent penetration
    • Protect against oil and water staining
    • Allow for vapor transmission
    • Non – yellowing
    • Effective for interior and exterior applications.
    • No gloss or surface build – up
    • Eases maintenance and cleaning
    • Helps to reduce efflorescence
    • Most materials retain their natural color and appearance.
    … HARDROCK STONECARE SEALER; THIS IS WHAT YOU ARE LOOKING FOR …

Hardrock Safety Solution Anti-Slip Treatment

  • Is HARDROCK SAFETY SOLUTION ANTI SLIP TREATMENT the only treatment of its kind available?

    Yes, we anticipate a 24 years monopoly on the process. After extensive research, we have found nothing in the market place that uses our specific chemical solution as an ongoing cleaner. We have found nothing in the market place that claims to have a compound that blocks micro-organism/fungi growth, dissolve chemical deposits, and create traction all in one simple cleaning solution.

  • Does HARDROCK SAFETY SOLUTION work on any hard floor surface?

    Yes, on all stone floor surfaces, including porcelain tubs, it is most effective. On other surfaces, including vinyl, epoxy paint, epoxy seal, and waxed, it removes build-up trapped between layers, and restores to better than original traction.

  • Is the HARDROCK SAFETY SOLUTION on-going cleaner – Hardrock No Rinse Neutral Cleaner a chemically safe product to use?

    Yes. No protective equipment of a special nature is needed to apply the ongoing cleaner. It comes in standard 1 gallon bottle. The purpose of maintenance is to preserve the stone’s original appearance, ensure (preserve) maximum slip-resistance and create a positive hygienic environment. Our Material Safety Data Sheet research specifically revealed that the cleaner is not toxic and non-corrosive to living tissue. Safe for frequent cleaning of all hard surfaces such as ceramic tile, porcelain, cultured marble, acrylic tubs & showers, glass, mirrors, chrome, and brass.

  • What does the 5 year guarantee cover?

    The guarantee simplified, means if you follow recommended application procedures and maintain your current floor conditions with our Hardrock No Rinse Neutral Cleaner, the horizontal surface will continue to be slip resistant.

  • Can repeated scrubbing with other cleaners neutralize the Hardrock Safety Solution Anti-Slip Treatment?

    Yes. The redepositing of foreign substances allowed by other cleaners will eventually coat over the microscopic etch created by Hardrock Safety Solution. This is also true with bathtubs. Most cleaners promote or harbor micro-organisms/fungi. Few dissolve mineral deposits such as soaps, silicates, carbonates, calcium, alkaline or phosphates. Hardrock No Rinse Neutral Cleaner has a key component that is ranked highest to complete this task. Without the patent pending key component in Hardrock No Rinse Neutral Cleaner, the slip resistant quality of the surface will have reduced effectiveness. Initial Hardrock Safety Solution regenerates the floor, dilute Hardrock No Rinse Neutral Cleaner (the cleaner) is most effective in rejuvenating the Hardrock Safety Solution initial treatment. No other cleaner can claim that.

  • Will Hardrock Safety Solution totally eliminate all slip/fall accidents?

    No. However OSHA supports the premise that if an adequate slip resistant surface exists, 80-90% of all slip/fall accidents would be eliminated. Hardrock Safety Solution is a safety anti-slip treatment that reduces the hazards which cause slip/falls accidents. At no time can we ever make the statement that Hardrock Safety Solution will totally eliminate slip/fall

  • Can bare concrete surface be treated?

    Yes. Original concrete surfaces, primarily calcium carbonate, are converted to calcium fluoride. Calcium fluoride is much harder and resistant to chemical attack.

  • Can a floor or bathtub be damaged because of the Hardrock Safety Solution application?

    No, because correct dilution for the defined surface has been field tested extensively and with correct application, no prolonged deterioration will occur. Some color tiles may become lighter, might lose it shine and is chalking on the treated horizontal surface. Some might be easier to trap dirt’s; however the anti-slip treatment is amazing.

Refinishing Services

  • Is it so much cheaper than replacing the bathtub?

    The national average cost to replace a bathtub ranges between S$ 1,500.00 to S$ 30,000.00. The expense is in removing the tub, since it is attached to three walls in most cases and was installed before the walls went in. The process requires a plumber, dry-wall worker, paper hanger or painter, tile setter and floor man and can take up to two weeks to complete to create quite a mess in the house. Refinishing costs are S$ 460 – S$ 2,000 and take up about 4 – 7 hours time.

  • How does the refinished tub compare to the original porcelain finish on the tub? What about fiberglass? Other surfaces?

    Worldwide’s finish on the tub and other surfaces is ranked the best on the market. The new surface is as good as the original porcelain finish, and in many ways, is better. The Sears’ laboratories and the government Bureau of Standards tested the new finish during a two year period. In fact, the government standards for refinishing tubs are based on our system and materials. In testing, the original porcelain gave way before our new finish. The new finish is within 10% of the hardness of porcelain. The finish is more resistant to acids and non-abrasive cleaners than the original porcelain and qualifies for a 5-10 years scrub life. The finish has a 70+ solids coating rating. The finish is available in any color (56 colors are standard) and takes up to 350 degrees of temperature before breaking down (you can buff out a cigarette burn).

  • What types of surfaces can we refinish? Are there more being added?

    Not only porcelain and fiberglass, but also ceramic tile, cultured marble vanity, formica, wood, steel and other surfaces with the same process. If you look around you, these surfaces are everywhere. Of course, you immediately recognized these surfaces at home but the industrial and commercial markets are just as large. Most licensees do a mixture of commercial and residential at about a 50/50 relationship. Consider the possibilities with fiberglass chairs and surfaces in fast food restaurants, metal panels in elevators, and on escalators, and decorative surfaces on the outside of buildings. Our research department will respond to any request about possibilities for use.

  • Is polyurethane acrylic similar/better as compared to epoxy?

    In the market, everybody is using epoxy coatings except us using aliphatic acrylic urethane system. The disadvantage of using epoxy is very easy to turn into yellowish under UV condition and easily to get peel off under hot water condition. For our acrylic system, we have UV resistant but it doesn’t mean it don’t turn into yellowish. (1-2% per year) compared to Epoxy material (5-6% per year). Epoxy is hard but brittle, whereas acrylic material is flexible and not easily to get damage. That explains also why our services cost more than other companies. You simply pay for the brand and quality which could last you for many years.

  • What about warranty? What does it cover?

    If there has been any problem or error in application including bathtub, sink, basin and wall (excluding soap holder, WC and urinal systems which are not warranted), it will show up within a few months. Each new finish is warranted for 1 to 5 years. It covers peeling, cracking or general failure of the adhesion of the coating to the fixture being refinished

  • How long am I supposed to leave it to dry/cure before utilizing it?

    We recommend 24 hours later to leave it dry/cure before utilizing.

  • How should I maintain it after I have my items being refinished? Is it very troublesome?

    We recommend using our Worldwide Multi-Purpose Cleaner or Hardrock No Rinse Neutral Cleaner. Specially formulated for refinished surfaces. A safe and very effective cleaner that works equally well on non-refinished surfaces. It is for all your tub, tile, and shower cleaning needs.

  • Why replaced when it just need a new look? Ever doubt how your bathroom, kitchen etc. can ever look like those in the interior design magazines?

    Yes why replaced when it just need a new look? Why do you have to change the bathroom or kitchen fixtures when they are still very good in condition? Probably they do just need a new color / look. You could save up to 70% of replacement cost with a minimum downtime required. No hassle and you are just within days to your dream come true.

The Worldwide Restoration Systems – Why Choose Us

  • Why should I choose Worldwide Restoration Systems – Chiaki Enterprises Pte Ltd / Tubmaster Refinishing Pte Ltd?

    We had 24 years Restoration & Refinishing experience in the ASIA markets. We have the best products, equipments & knowledge solution on One Stop Commercial & Residential markets. We received the best awards for recognized our successful achievement in this businesses. See details – hyperlink to our hall of fame.

Worldwide Waterproofing Systems

  • How or and why does Worldwide Waterproofing Systems WORK where other products have failed?

    Worldwide Waterproofing Systems products are not just coatings, they are permanently flexible, ultra-adhesives which deep penetrate and bond to all surfaces except some plastic. The adhesive bonds made with Worldwide Waterproofing Systems products between unlike materials such as;

    1. Concrete-to-wood
    2. Concrete-to-Concrete
    3. Concrete to Iron

    All such bonded joints will break, during destructive testing, at other than the bonded joint itself. Worldwide Waterproofing Systems product adhesive bonding points are always stronger than the original materials themselves!

    The bonds are permanent and totally unaffected by water or hydraulic pressure, so they never release, delaminate, peel, chip or crack in the presence of water.

    Worldwide Waterproofing Systems products do not produce adverse chemical reactions with concrete like paints or other coatings do. The average adverse chemical reactions of paints and other coatings with concrete is called saponification (The chemical reaction of the oils & other chemicals in paint with the alkalinity with in concrete.)

    Saponification along with expansion and contraction of unlike materials such as concrete and cured paint are the main reasons painted concrete surfaces last no more than 18 months before blistering, chipping and peeling occur and re-painting is required.

    SAPONIFICATION OF PAINT COATINGS

    Saponification, the formation of water soluble soaps, is most often associated with the chemical attack of an oil-based or alkyd paint by a highly alkaline masonry substrate. Masonry includes new concrete, tilt-up slab, stucco, plaster, mortar, etc.. Alkyd and oil-based paints contain esters that react by hydrolysis and saponify with alkalis present in new masonry to form water-soluble soaps (PVA latexes can also be saponified, although to a lesser degree). The alkalinity may be concentrated at the paint/surface interface by moisture migration from the original mix with water or from external moisture ingress sources. At this point, the paint film is turned into a soap by this chemical process and becomes soft, sticky and water soluble. This condition may be mistakenly reported as poor drying or that the paint is tracking, picking up dirt or peeling.

    Under damp alkaline conditions there is no way to stop or reverse the saponification process. Complete removal of the decomposed paint film is required. The paint film can be scraped off with putty knives or other tools followed by thorough washing to remove all residue back to the clean substrate. Where possible, a high pressure water blast may be the easiest procedure of old paint removal. Rinse thoroughly and allow to dry. Allow further curing of the masonry substrate if necessary. Coat the walls and floors with a minimum of two coats of Worldwide Waterproofing Systems Permaflex. Apply LRB/TAV mixture, between coats of Permaflex, at the wall-to-floor junction and all cracks and joints for a permanently waterproofed.

    * END *

    Worldwide Waterproofing Systems deep penetrates into the pores of the concrete and produces tiny “solid rubber sealing plugs” or capillary sealing tentacles in each and every pore or crack in the concrete that holds water back from the coating’s surface like little high pressure hydraulic O-rings!

    Worldwide Waterproofing Systems never hardens, and always maintains its “flexible adhesive bond” to walls, floors, cracks & joints regardless of age.

    Worldwide Waterproofing Systems was originally designed to be an industrial, heavy duty, outdoor floor surface and provides “overkill” wear protection for residential basement walls & floors.

    Worldwide Waterproofing Systems products bond molecularly to one another new-to-old regardless of age.

  • Why are other waterproofing products or systems used or sold if they don’t work?

    Property owners often insist that something is done to try to prevent water from entering in both new and remodeling construction projects. Most local building codes require that “an exterior coating” be applied to the foundation walls before backfilling. This does not prevent leaking, it only satisfies the local building code and contractor requirements who are not educated on how to waterproof on the inside using Worldwide Waterproofing Systems products.
     
    Property owners are rarely knowledgeable on the subject of waterproofing materials, and rely on recommendations of the building contractor whose main interest is to satisfy obsolete local building codes with his main interest in getting paid! Do not expect to receive up-to-date and reliable information on the subject of waterproofing from a general contractor.

  • What other types of waterproofing systems are used or sold and why don’t they work?

    The commonly used materials most often used by waterproofing contractors to attempt to seal are tar or clay based substances or other poor quality liquid coatings that quickly age to form rigid, brittle, “scaly” materials that quickly break down and fail on the exterior walls and are useless on the interior.
     
    Cured rigid materials such as tar, epoxy, paint resins, etc., cannot expand and contract at the same rate as concrete after periodic freeze-thaw cycles. They also have poor adhesive qualities, and soon chemically react with the concrete to become brittle and crack which allows water to migrate behind the loose coatings and enter through the interior basement wall or floor surface.
     
    Tar and clay are by-products and as such they are very cheap and quite profitable for a waterproofing contractor to sell to the property owner as a “waterproofing system” when combined with the labor of installation. Often the dollar value of the containers of these types of materials is greater than their contents. Labor is the majority of the cost of these systems and long term guarantees are based upon the same principles of business as product rebates.
     
    Epoxy Crack Injection
    Crack injection is normally offered as a service by “professional” basement waterproofing companies. The problem with crack injection with epoxy is that the cracked concrete is already quite hard and brittle (3-4,000 psi tensile strength) epoxy injection is often as hard and rigid as (30,000 tensile strength) allowing micro foundation shifting to allow the crack to open up again in the future separating where the concrete and epoxy meet.
    The results are obviously future crack leaking problems. This cannot happen with Worldwide Waterproofing Systems’s flexible adhesive abilities. All sealed cracks are permanently sealed with materials that have an elongation of over 600%. This means that a 1/2″ wide basement wall crack would have to move or stretch to over 3″ before the Worldwide Waterproofing Systems crack repair would break.
     
    A common method of attempting to prevent leaks in basements is the collection system method or “inflow diversion”. Collection systems and/or Inflow diversion are the worst types of bad ideas! One type of system is to install a perforated drain tile around the entire inside perimeter of the basement at the base of the footing, under your basement floor. This is done to collect the ground water that seeps under the footing and divert it to a sump pump pit in your basement.
     
    Another popular quick-fix method is to install plastic panels around the inside of the basement walls to channel the water dripping down the walls and flowing in from the wall/floor junction. This at first seems like a nifty idea until you realize that it is impossible to get rid of basement humidity this way and the earth under your footing is being constantly flushed away causing foundation settling, cracking, more leaking and the worst type of major damage to you home!
     
    A sump pump then cycles on and off to pump this constant supply of hydrostatic water pressure outside in a never ending cycle of draining and pumping. Unfortunately this does not solve the problem of water erosion of undisturbed earth under the foundation footing, washing this soil away which is the cause of early death of a house, foundation wall settling and cracking.
     
    Due to contractor installation errors, sump pump, or electrical failure, heavy storms, wall cracks etc., your basement can flood even with the standard precautions and exterior coating systems normally used.
     
    Even if collection systems work flawlessly, and few do, your basement may still be unnaturally damp because of excess humidity which enters through the concrete walls and floors and emanates from the large sump pump pit of perpetual standing water, and don’t forget the foundation settling problem caused by allowing water to inflow.